WesBank App uptake demonstrates growing consumer appetite for digital services
Shopping for and falling in love with your next car is often a fun and exciting experience, so don’t let applying for finance pull the handbrake up on your car-buying journey.
To help avoid this potential frustration, the first-to-market WesBank app offers customers a streamlined digital process when applying for vehicle and asset solutions. This includes instant access to an extensive range of products and services from anywhere, at any time, using their smartphone devices.
Since its launch in October last year the app has seen over 70 000 downloads, demonstrating a clear consumer appetite for innovative digital platforms. The WesBank app compliments existing services on the WesBank website by adding another channel for accessing the handy affordability calculator, credit check tools and finance pre-approvals.
Customers can explore personalised deal structures on potential purchases by selecting terms, deposit amounts and balloon payment preferences without ever engaging face-to-face with dealership or banking staff. Once the deal structure is finalised it’s also possible to secure cars with dealer reference numbers and seal deals by signing contracts digitally via the app.
Existing WesBank customers can also use the app for simplified account management with easy access to balances, settlement quotes, requests for NaTIS (vehicle registration) documents and even border letters for those planning driving adventures outside of South African borders.
The digital transformation has improved the customer experience by enabling users to bank when, where and how it suits them. This has been spurred on by the disruption caused by the COVID-19 pandemic, which provided a trigger to many companies, including banks, to increase their digital adaptation of products and services.